The EasyOzy blog

Ordering on WhatsApp, explained.

Straight answers to what shop owners ask us, and numbers from our own platform. Written by Usman Javed.

Data · latest report

What languages do customers order in? A third of the voice notes we measured weren't English

About a third of the customer voice notes we measured were in Urdu, Punjabi, Hindi or Gujarati. What that means for your menu and your staff.

BY USMAN JAVED · 24 OCT 2026 · 5 MIN

Customer voice notes, by language

About 1 in 3 in Urdu, Punjabi, Hindi or Gujarati

About 2 in 3 in English or another language

61 customer voice notes to shops on EasyOzy, replayed August 2026. Aggregated: no shop's or customer's figures.

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