Voice notes
Voice notes are turned into text.
The assistant turns a voice note into text and asks when it isn't sure what it heard. It doesn't guess at an order.
WhatsApp ordering · the guide
What is WhatsApp ordering?
Your customers message your shop's WhatsApp number, choose from your menu, and pay online from a button in the chat. The order prints in your kitchen already paid. With EasyOzy an assistant answers every message for you, in text or voice notes, whenever you're open.
Salt & Smoke Grill
• 1x The Salt & Smoke — £13.09
Double · Jalapeños · Crispy Onions
• 1x Dirty Fries — £5.49
• 1x Biscoff Milkshake — £5.49
Subtotal: £24.07
Collection: no delivery fee
Total: £24.0719:23
✅ Confirm & Pay
✏️ Change order
✅ Confirm & Pay19:23
💳 Pay for your order
Total: £24.07
Order: #A7F3C2
https://checkout.stripe.com/c/pay/cs_test_…19:23
✅ Payment received — your order from Salt & Smoke Grill is confirmed and now being prepared.
• 1x The Salt & Smoke (Double, Jalapeños, Crispy Onions) — £13.09
• 1x Dirty Fries — £5.49
• 1x Biscoff Milkshake — £5.49
Subtotal: £24.07
Total: £24.07
Order ref: #A7F3C2
It should be ready to collect around 19:42 — we'll let you know when it's ready. 🛍️19:24
Message
How it works for your customer
They order the way they already talk to you.
No app to download and no account to make. They open WhatsApp, message your number and get your menu back. Here is one real order, start to finish, at our demo shop.
They message your number and see your food.
A "hiya" is enough. The assistant replies with your most popular dishes as photo cards they can scroll and add from, or your full menu as a list.
Salt & Smoke Grill
hiya 👋 what's good tonight?19:21
Evening! Here's what's going down well tonight 😋19:21
The Salt & Smoke · £8.99
Smash patty, burger sauce, pickles, American cheese
Add to basket
Smoked Wings — 6 · £6.49
Slow-smoked, tossed to order
Add to basket
Sizes and extras come in a short form.
When a dish has choices, a form opens inside the chat with your options and their prices. Nothing gets missed and nobody has to type "no pickles" three times.
×Customise⋮
The Salt & Smoke
SizeDouble (+£2.50)
Extras (optional)
Extra Cheese
+£1.00
Jalapeños
+£0.70
Smoked Beef Bacon
+£1.80
Crispy Onions
+£0.90
Done
Managed by Salt & Smoke Grill
A voice note works as well as typing.
Lots of people would rather say it than spell it. The voice note is turned into text, and if the assistant isn't sure what it heard, it asks before anything goes in the basket.
Salt & Smoke Grill
0:0619:23
Added Dirty Fries and Biscoff Milkshake 🛒 Anything else?19:23
See menu
That's it
They check the order and pay online from a button in the chat.
A summary comes with a Confirm & Pay button. One tap brings a secure pay link: card, Apple Pay or Google Pay. Then they're told when it'll be ready.
Salt & Smoke Grill
✅ Confirm & Pay19:23
💳 Pay for your order
Total: £24.07
Order: #A7F3C2
https://checkout.stripe.com/c/pay/cs_test_…19:23
How it works for your kitchen
The order arrives paid, and the ticket prints itself.
The kitchen tablet rings.
Card orders ring once they are paid; a shop that takes cash on collection sees those marked as cash. Nobody in the kitchen is reading a chat or taking a card number over the phone.
Someone taps accept.
The ticket prints with the time you've promised at the top, then the order number and the customer's name.
Changes print in bold.
Take-offs like "No Pickles" stand out on the ticket, so an allergy can't get lost in a list of extras.
The customer hears when it's ready.
Tap ready on the tablet and they get a message in the same chat. They never had to ring to ask.
The money goes into your own Stripe account, under your shop's name, the moment they pay. We never hold your takings.
Salt & Smoke Grill
--------------------------------
COLLECT ~19:42
#A7F3C2
placed 23 Oct, 19:23
--------------------------------
Sarah
--------------------------------
1x THE SALT & SMOKE (BURGERS)
- Double
+ Jalapeños
+ Crispy Onions
£13.09
--------------------------------
1x DIRTY FRIES (SIDES)
£5.49
--------------------------------
1x BISCOFF MILKSHAKE (SHAKES)
£5.49
--------------------------------
TOTAL £24.07
*** PAID ***
Your options
There are three ways to take orders on WhatsApp.
You can answer by hand with the free WhatsApp Business app, join a marketplace that takes orders on WhatsApp, or run ordering on your own number. Here is how they differ.
| WhatsApp Business app | A marketplace's WhatsApp ordering | Your own ordering (EasyOzy) | |
|---|---|---|---|
| Who answers | WhatsApp Business appYou or your staff, by hand, one message at a time. | A marketplace's WhatsApp orderingThe marketplace's own ordering service. | Your own ordering (EasyOzy)An assistant that only knows your menu, answering every message. |
| Which number | WhatsApp Business appYour number. | A marketplace's WhatsApp orderingThe marketplace's number, under its brand. | Your own ordering (EasyOzy)Your shop's own number. Your shop's name shows on your own WhatsApp Business account; on ours it shows “Easy Ozy”. |
| How they pay | WhatsApp Business appWhatever you arrange: cash on collection, a bank transfer. | A marketplace's WhatsApp orderingIn the marketplace's own app. It takes its commission and pays you weekly. | Your own ordering (EasyOzy)Online, from a button in the chat, straight into your own Stripe account. |
| Into the kitchen | WhatsApp Business appSomeone writes it down. | A marketplace's WhatsApp orderingThe marketplace's own system. | Your own ordering (EasyOzy)Prints on your kitchen tablet, already paid. |
| Whose customer | WhatsApp Business appYours. | A marketplace's WhatsApp orderingThe marketplace's, next to every other shop on it. | Your own ordering (EasyOzy)Yours. Your list stays yours. |
| What it costs | WhatsApp Business appThe app is free from Meta. The time is yours. | A marketplace's WhatsApp orderingThe marketplace's commission, on its published terms. | Your own ordering (EasyOzy)Worked out for your shop and put in writing before you agree to anything. |
Practical answers
What shop owners ask before they start.
Languages
Customers can write in their own language.
The assistant replies in the language they use, Urdu, Punjabi or Hindi as well as English. The ticket prints your menu's own names.
Options
Sizes, extras and "no pickles" are asked properly.
Dishes with choices open a short form in the chat. Take-offs like "No Pickles" print in bold on the ticket.
Sold out
Sold out means it stops being offered.
Switch an item or an option off on the kitchen tablet and the assistant stops offering it straight away.
Opening hours
Outside your hours, they're told when you open.
When it's busy you can pause orders, or stop delivery only and keep collection going.
Delivery area
Delivery is checked against your area.
The postcode is measured against how far you deliver. Outside it, the customer is told, and offered collection if you do it.
Payment
They pay online from a button in the chat, into your account.
The pay link opens a secure checkout: card, Apple Pay or Google Pay. The money goes to your own Stripe account.
Stepping in
You can take over any chat.
Open the conversation on your dashboard and the assistant stays quiet while you're in it. Hand it back when you're done.
What WhatsApp won't allow
Age-restricted items can't be sold on WhatsApp.
That's Meta's commerce policy, and breaking it can get a number restricted. Mark an item as age-restricted on your menu and EasyOzy enforces the rule in the software: the assistant won't add it to a WhatsApp basket, and sends the customer to your own ordering website to finish the order there.
How your own ordering website works →Salt & Smoke Grill
can u add 4 cans of lager21:10
🛒 Lager (4 cans) is age-restricted, so we can't sell it over WhatsApp — but you can order it on our website, and your basket is already filled in for you. Tap to finish your order:
https://saltandsmoke.order.easyozy.com/?cart=…21:10
When you want more
Things a shop can switch on later.
None of these happen by themselves. Each is something a shop chooses to set up.
Deals
A shop can run a meal deal or "2 for Tuesday", and the assistant offers it at the right moment.
Reward cards
A shop can give a stamp for each order and a free item after a few.
Messages to regulars
A shop can send an offer to customers who've said yes to hearing from it.
WhatsApp marketing →Its own website
A shop can have an ordering website on its own domain, same menu, same kitchen.
Your ordering website →Questions
WhatsApp ordering questions, answered.
Do my customers need to download anything?
No. They use the WhatsApp they already have. There is no app and no account to make.
Is it my shop's own WhatsApp number?
Yes. Your shop gets its own number for ordering, and we set it up with you. If you have your own WhatsApp Business account, we connect the number to it and customers see your shop's name. On a number we host for you, the name customers see is “Easy Ozy”.
Can I still reply to customers myself?
Yes. Open the conversation on your dashboard and the assistant stays quiet while you're in it. When you're done, hand it back.
What if the assistant doesn't understand someone?
It asks them, the way a person at the counter would. It doesn't place an order it isn't sure about, and you can step in at any point.
Who holds the money?
You do. Customers pay into your own Stripe account, under your shop's name. We never hold your takings.
Can I keep using Just Eat, Deliveroo or Uber Eats?
Yes. WhatsApp ordering runs separately on your own number, so it sits alongside whatever you already use.
What would it cost my shop?
That's worked out for your shop when we talk, and put in writing before you agree to anything. Asking commits you to nothing.
Try it yourself
Order something from our demo shop.
Message Salt & Smoke Grill on WhatsApp and order like a customer would. Nothing gets cooked and nobody gets charged.
07366 704057
Want it on your number?
Message us on WhatsApp and tell us about your shop. Rather email? hello@easyozy.com