Compare / Just Eat
EasyOzy or Just Eat: who keeps the customer?
Just Eat is a marketplace: customers find your shop in its app among others, pay Just Eat, and Just Eat takes a share of each order. With EasyOzy, customers order on your own WhatsApp, Instagram or website, pay into your own Stripe account, and stay your customers.
Facts checked 24 October 2026Sources numbered below
Side by side
| What matters | EasyOzy | Just Eat |
|---|---|---|
| Where the customer orders | On the shop's own WhatsApp number, its Instagram DMs or its own website. | In the Just Eat app or website, and since 1 October 2026 in a WhatsApp chat, alongside other shops near them.1, 3 |
| Whose customer they are | The shop's. Their name, number and past orders sit in the shop's own dashboard. | They order from Just Eat, on its app, website or WhatsApp.1, 3 |
| Where the money goes | Straight to the shop's own Stripe account. EasyOzy never holds the shop's takings. | Online payments go to Just Eat, which takes its commission out of your weekly order revenue and pays you every Friday. Customers can also pay cash.1, 2 |
| Who delivers | The shop's own drivers, or the customer collects. | Your own drivers, or Just Eat's couriers where it covers your area.2 |
| Does the customer need an app | No. WhatsApp, Instagram or a web page. | The app or the website. Ordering on WhatsApp still sends the customer to the Just Eat app to pay.1, 3 |
| What the platform takes from the shop | Worked out for each shop and put in writing before it agrees. How we price | 14% of each order when you deliver it, 30% when Just Eat delivers, plus VAT. Its published rates.2 Published UK rates, checked 24 October 2026 |
| Ordering on WhatsApp | On the shop's own number. | Since 1 October 2026: customers build a basket in a WhatsApp chat from any of Just Eat's UK partners, then pay in the Just Eat app.3 |
- Just Eat, just-eat.co.uk home page: delivery or collection, pay online or with cash, on the app, the site or any device. Checked 24 October 2026.
- Just Eat for partners, sign-up page FAQ: commission, delivery and payouts. Checked 24 October 2026. Rates vary by contract; these are the published rates, before VAT.
- Just Eat Takeaway.com, WhatsApp ordering announcement, 21 May 2026; UK launch reported by Retail Times and The Grocer, 1 October 2026. Checked 24 October 2026.
The fair version
Plenty of shops use both.
What Just Eat is good for
Being found by strangers
A marketplace puts you in front of people who have never heard of your shop. That's what its share of the order pays for.
What your own ordering is for
The customers you already have
Once someone has ordered, give them your number and your site. Their next order comes to you directly, and the shop can tell them about a deal itself.
Talk it through with us.
Tell us how your shop takes orders today. We'll show you what changes, and what doesn't. Rather email? hello@easyozy.com